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Inspire, Shape and Transform Futures

Let's make an impact together

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Current Openings (12)Arrow icon
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Customer Experience
Operations
India (Full-time)
Associate Director – Controllership
Finance
India (Full-time)
Growth & Partnership Executive
Growth & Marketing
India (Full-time)
Software Development Engineer - 2
Technology
India (Full-time)
Associate Manager - Sales (US)
Sales
India (Full-time)
Customer Success Lead
Operations
India (Full-time)
Human Resources Business Partner - US
People Experience Partners
India (Full-time)
Academic Counselor - US
Sales
India (Full-time)
Academic Counselor - Row (WFO)
Sales
India (Full-time)
Academic Counselor - Row
Sales
Remote (Full-time)
Assistant Manager - FP&A and Business Finance
Finance
India (Full-time)
Presales Associate
Sales
India (Full-time)
Customer Experience 35648000003121118
Operations
20 Feb 2026
location_iconIndia (Full-time)
calender_iconApplications close on 21 Apr 2026
Experience: 2+
Own high-impact customer escalations for BrightChamps by resolving critical experience failures and driving long-term fixes. Conduct detailed RCAs, identify root causes, and implement structural improvements across process, policy, system, and training. Recover customer trust through empathetic communication and ensure issues do not recur.
Role Impact
Strengthen brand trust by resolving escalations, preventing recurrence, and driving structural improvements in customer experience.
Skills & Mindset
Analytical, empathetic, calm under pressure, strong communicator, high ownership, system thinker, cross-functional influencer.
Responsibilities & Execution
Handle escalations, conduct RCA, drive structural fixes, coordinate cross-functionally, recover experience, and report insights.
Additional Perks and Benefits
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Work with an education platform used by learners worldwide
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Fast-track career growth in a high-impact startup
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Ownership-driven culture with real responsibility

Why Join Our Team

BrightCHAMPS is more than a workplace, it’s a platform for change. Here, your ideas make a global impact, your passion shapes future leaders and your work contributes to a world where every child has access to future-ready skills!

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Empower women to thrive equally
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Experience richness of global cultures
Enjoy freedom of an open work culture
Foster inclusivity and embrace differences
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Receive well-deserved recognition
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Empower women to thrive equally
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Experience richness of global cultures
Enjoy freedom of an open work culture
Foster inclusivity and embrace differences
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Receive well-deserved recognition
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Leadership

Team

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United by one purpose, our leaders are passionate changemakers driving global impact and on a mission to equip children with future-ready life skills for bigger opportunities, more confidence and success in a fast-changing world

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A sneak peek into our people and the force that drives their passion

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Frequently Asked Questions

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How does the company support professional development and career growth?

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Team members have access to mentorship opportunities, regular feedback sessions and clear growth paths within their roles. We also encourage cross-functional learning and give employees the chance to take on new responsibilities.

What’s the company culture like?

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Culture at BrightCHAMPS is open, team-focused and supportive. It's what drives us, defines us and unites us every day. We make sure every team memeber gets opportunities to succeed and grow further in the organization.

Are there chances to get promoted?

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Yes, there are good opportunities to learn and grow. We offer regular training, and many people get promoted from within. We don’t usually hire Team Leads from outside and prefer to promote our own people who’ve proven themselves.

What kind of benefits does the company offer?

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We offer competitive benefits to all our employees that includes performance-based incentives, laptop allowance and comprehensive health insurance.