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Inspire, Shape and Transform Futures

Let's make an impact together

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Current Openings (12)Arrow icon
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Customer Experience
Operations
India (Full-time)
Associate Director – Controllership
Finance
India (Full-time)
Growth & Partnership Executive
Growth & Marketing
India (Full-time)
Software Development Engineer - 2
Technology
India (Full-time)
Associate Manager - Sales (US)
Sales
India (Full-time)
Customer Success Lead
Operations
India (Full-time)
Human Resources Business Partner - US
People Experience Partners
India (Full-time)
Academic Counselor - US
Sales
India (Full-time)
Academic Counselor - Row (WFO)
Sales
India (Full-time)
Academic Counselor - Row
Sales
Remote (Full-time)
Assistant Manager - FP&A and Business Finance
Finance
India (Full-time)
Presales Associate
Sales
India (Full-time)
Customer Experience 35648000003121118
Operations
20 Feb 2026
location_iconIndia (Full-time)
calender_iconApplications close on 21 Apr 2026
Experience: 2+
Own high-impact customer escalations for BrightChamps by resolving critical experience failures and driving long-term fixes. Conduct detailed RCAs, identify root causes, and implement structural improvements across process, policy, system, and training. Recover customer trust through empathetic communication and ensure issues do not recur.
Role Impact
Strengthen brand trust by resolving escalations, preventing recurrence, and driving structural improvements in customer experience.
Skills & Mindset
Analytical, empathetic, calm under pressure, strong communicator, high ownership, system thinker, cross-functional influencer.
Responsibilities & Execution
Handle escalations, conduct RCA, drive structural fixes, coordinate cross-functionally, recover experience, and report insights.
Additional Perks and Benefits
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Work with an education platform used by learners worldwide
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Fast-track career growth in a high-impact startup
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Ownership-driven culture with real responsibility

Why Join Our Team

BrightCHAMPS is more than a workplace, it’s a platform for change. Here, your ideas make a global impact, your passion shapes future leaders and your work contributes to a world where every child has access to future-ready skills!

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Foster inclusivity and embrace differences
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Receive well-deserved recognition
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Enjoy freedom of an open work culture
Empower women to thrive equally
Experience richness of global cultures
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Foster inclusivity and embrace differences
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Receive well-deserved recognition
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Enjoy freedom of an open work culture
Empower women to thrive equally
Experience richness of global cultures
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Leadership

Team

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United by one purpose, our leaders are passionate changemakers driving global impact and on a mission to equip children with future-ready life skills for bigger opportunities, more confidence and success in a fast-changing world

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A sneak peek into our people and the force that drives their passion

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Frequently Asked Questions

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When was the company formed?

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The company was founded in 2020 by Ravi Bhushan. Since then, we’ve been steadily growing and evolving. We’ve expanded our team, secured funding, partnerships and are continuing to scale as we move into the next phase of growth.

How has the company evolved over the last few years?

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Over the past few years, we've expanded our offerings and global presence through strategic acquisitions, including Education10x, Schola, Metamorphosis Edu and Edjust and operations in over 30 countries.

Is BrightCHAMPS a startup?

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Yes, we are a startup. We're currently in the growth stage and have close to 700 employees. We’re scaling quickly and working on some exciting challenges as we build our product and teams.

What’s the size of the company?

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We currently have about 700 employees across various teams and locations. We're in a strong growth phase, expanding both our headcount and our operations to support increasing demand and new initiatives.